More generally, this paper should be of interest to researchers and practitioners interested in understanding, implementing and evaluating enterprise social software applications and encouraging employee-driven participatory innovation.Įnterprise Social Network (ESN) applications offer new opportunities for organizations to mobilize employees, promoting innovation beyond traditional R&D functions. The results suggest that ESM offer a potentially useful path to support and enable employees to participate in the innovation processes, especially when they work remotely or in a distributed team. This effect was not limited to the direct effect of ESM use on innovation productivity but on innovation culture and management support as well. Interestingly, the effect of ESM use was more prominent in driving innovation in the work-from-home condition. The results revealed that innovation culture and management support mediated the effects of ESM use on three measures of innovation productivity in both conditions. The data was collected through a questionnaire in two phases, before and during work-from-home mandates, and the results were analyzed and compared to capture similarities and differences. This study first identified the underlying mechanisms that allow ESM use to foster and maintain participatory innovation and then reexamined how these mechanisms played out during the COVID-19 lockdown restrictions. This study aims to investigate the role of enterprise social media (ESM) in supporting and facilitating these efforts. To address this issue, many organizations have embraced employee-driven participatory innovation to survive and thrive albeit the uncertainties. The need for accelerating innovation is exacerbated as organizations struggle to either adapt or perish in this unforgiving condition due to the COVID-19 disruption. Findings revealed the communicative style and culture of company, along with interconnecting concepts regarding the attitudes and motives in Slack usage, socialisation, formation and maintenance of workplace friendships. A content analysis was conducted based on seven interviews from employees, with themes identified and analysed in the theoretical framework concerning sensemaking, self-presentation and CMC. This thesis therefore explored Slack as an enterprise social network (ESN) and its significance in sensemaking of culture, peer relationships and self-presentation in a start-up company in Berlin. Moreover, socialisation has often been perceived as procedural its psychological and interpersonal aspects, and significance on workplace friendships have been vastly overlooked. Scholars in communication and organisational research have largely focused on CMC and social networks for external user our understanding of the role that ESN play within organisations remains limited. In particular, workplace friendships have been found to have positive effects on employees by providing emotional and instrumental support, and may serve as buffers between subordinates and supervisors (Sias et al., 2012). Socialisation of organisational members refers to the process in which they interact and with, and adjust to the organisation's culture (Taormina, 2009), which serve as the bridge between organisational culture and members' individual needs and values. In particular, the emergence of Enterprise Social Networks (ESN) is transforming the way organisational members develop affiliation and explore connections of personal and organisational identities. The ubiquity of CMC brings new possibilities for organisations to exchange ideas and stay connected.
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